Leta is the head of a multi-disciplined Customer Success practice with CDW Managed Services. Her strength is the ability to balance the nuances of transforming and developing Customer Success teams to increase revenues and customer retention for the business, while continuously innovating and executing strategies that add meaningful value to the Customer Experience.
Day 1: May 18, 2021
2:45 pm
2:45 pm
Breaking Down Silos
Collaborate with the Entire Company to Drive Effective Customer Success and Client Retention
What can organizations do to eradicate silos? Uncover new strategies to reduce silos and drive customer engagement, retention, and the never-ending battle for loyalty. Learn how to:
- Integrate the CS role within other departments
- Elevate the value of CS across the organization
- Achieve inter-departmental collaboration
Eliminate silos to create effective customer success across your organization.
Day 2: May 19, 2021
