CUSTOMER SUCCESS
SUMMIT 2021

Accessible anywhere
in the world

Tuesday, May 18th &
Wednesday, May 19th, 2021

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UPGRADE YOUR CS PROGRAM TO SECURE LOYALTY AND INCREASE ROI

Customer Success was just beginning to emerge as a field of its own only a year ago. Now, the COVID-19 pandemic has further cemented it as the ticket to generating future-proof business growth.

The 3^rd Annual Customer Success Summit is exclusively curated for senior customer success leaders. Join talented CSOs and benchmark best practices to:

Maximize automation for enhanced personalization and segmentation
Arm yourself with the knowledge you need to build closer client relationships
Revamp your onboarding, and improve employee loyalty and team engagement to increase your customer lifetime value.
Leverage conversational AI to revive the personal touch and reduce churn.

Hear from, LinkedIn, Juniper Networks, ActiveCampaign, Tableau Software, Microsoft, monday.com, ADP, Box, IntelliShift and more!

Transform your customer success strategy and stay one step ahead of your competitors.

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CONNECT WITH THE WORLD’S BEST CUSTOMER SUCCESS LEADERS

Discover how the visionaries and leaders behind the world’s most iconic organizations leverage customer success. Take away proven strategies from in-depth case studies and exclusive panel discussions. Connect with 40+ customer success experts from North America’s leading companies. Take this opportunity to benchmark your customer success programs against theirs.

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AN INTERACTIVE & IMMERSIVE EXPERIENCE

The 3^rd Annual Customer Success Summit provides you with extensive expertise and actionable insights at the click of a button.

In addition to this leading-edge content, we are excited to share this as an immersive virtual experience that offers you key benefits including:

LIVE Interactive Sessions with enhanced Q&A, polls and learning
Break-out groups on specialized topics and turbocharged peer-to-peer learning
Networking with industry leadership who you wouldn’t otherwise have access to
Keynotes, panels and case studies for specialized learning that can be viewed anytime, 24/7 (available for you to reference after the event)
A virtual exhibit hall with special offers from sponsors
Less travel and time away from work = more convenience

View Agenda

2021 FEATURED SPEAKERS.

Jennie Dede

Head of Global Customer Success, Talent Solutions

Peter Armaly

Senior Director, Customer Success, Business Advisory Services

Dutta Satadip

Chief Customer Officer

Cam Caldwell

Global Director, Customer Success Programs & Operations

Tami A. Strumolo

Vice President, Client Success

Kristi Faltorusso

Vice President, Customer Success

Maranda Dziekonski

Senior Vice President Customer Success and People

Anna Baird

Head of Culture and Innovation, Customer Success

View All Speakers

SPONSOR NOW AND CONNECT WITH SENIOR CUSTOMER SUCCESS BUYERS ACTIVELY INVESTING IN TECHNOLOGY SOLUTIONS

The 3^rdAnnual Customer Success Summit brings senior Customer Success Officers, VPs, Directors and Executives together in one digital space. It enables them to access strategically-focused content in an environment that is conducive to forging lasting business relationships.

This is your chance to cultivate relationships with the industry’s key influencers and decision-makers at this action-packed, 2-day virtual event. Build your pipeline with customer success leads by taking advantage of one of our limited sponsorship opportunities now.

Download Media Kit

Testimonials

Great speakers and inspirational content. To focus on the customer’s experience is a key aspect of CS.

Benjamin Macroux

STAS Inc.
Great venue, wonderful speakers, valuable information.

Tanya Stone

Pillar Financial
Informative presentations.

Bob Morley

Haivision
I participated in a group that all experienced similar struggles and challenges. It’s good to know that other people and organizations so through similar challenges to learn from.

Kerry Noonan

Lightspeed POS
I think this provides great value to B2B CSR, but in our case, I humbly think we’ve already implemented most of the best practices presented!

Jp Valery

Canor
Informative presentations.

Bob Morley

Haivision