Cam Responsible for leading programs and operational initiatives spanning strategy, people, process, tools, and technology in order to deliver against key Customer Success goals. These organizational goals include 1) increasing adoption for our 100K+ global customers with over 1B in ARR, 2) maximizing customer satisfaction and advocacy 3) driving strong renewal rates for both on‐premise and subscription renewal rates 5) identifying opportunities to accelerate customer growth in partnership with sales 6) leading operational efforts regarding the core metrics of our business (forecasting renewal rates, bookings, headcount, P&L, etc) and 7) leading integration efforts following Tableau’s 2019 merger with Salesforce.
He’s a Dad, Data Liberator, VW Westy Owner, Hoops and Frisbee Player, Music Lover, Traveler, Occasional host of Moustaches.
Day 1: May 18, 2021
2:00 pm
2:00 pm
Panel: Customer Success Operations
Focus on Customer Success Operations for a Better Customer Success Journey
Customer success ops is responsible for executing customer success strategies. Develop a detailed understanding of its function, why it is important, and how to do it right. Source specific insights to:
- Implement customer success KPIs
- Utilize change management strategies to succeed
- Build brand advocacy
Leverage customer success ops to accelerate your customer success program.
Day 2: May 19, 2021
