REGULAR INVESTMENT
Exclusive to Customer Success Professionals
$195Full access to all live keynotes, interactive sessions and panel discussions
Limited Access to message boards, networking tables, private message and other networking features.
VIP Total Access
For Professionals currently working within Institutions
$495Full access to virtual conference including all live keynotes, interactive sessions and panel discussions
Full access to message boards, interactive polls and contests
Full access to expo hall, tech showcases and networking lounge
Full access to all private messaging and meeting features
Full access to all content on-demand for 3-months
Vendors & Suppliers
* No discounts apply. Contact us for more details
$1995Full access to virtual conference including all live keynotes, interactive sessions and panel discussions sessions with industry leaders
Full access to message boards and interactive polls
Full access to private messaging, meetings and networking lounge
Full access to all content on-demand for 3-months
A Group Discount is offered for this conference (not in combination with any other offer). To be eligible for the Group Discount, delegates MUST register at the same time. The total discount per delegate (including applicable group discounts, etc.) MUST not exceed 25% of the regular conference cost.
2 Attendees
10% off
4 Attendees
30% off
6+ Attendees
CONTACT
Customer Success leaders know they need to adapt to rapid changes in customer experience, and they need your help.
Which meals are included?
Breakfast, lunch and morning and afternoon breaks are provided at the conference, served in the exhibition hall
Is there parking?
Yes, contact our customer care team for more details at [email protected]
Can I send a replacement delegate if I can’t attend at the last minute?
Absolutely! Please contact our customer care team at [email protected] at your earliest convenience to let them know to have a badge ready for your colleague
I have special meal requirements, who do I contact?
Please contact our customer care team on [email protected] so they can liaise with the venue to ensure you are taken care of
When will the presentations be available, and how do I get them?
Presentations will be available during the conference, shortly after the presentation has taken place. You will receive an email from our customer care team with the login details. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.
Can I stay for the whole conference?
Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!
When is my presentation due?
Please, send your presentation to us 2 weeks before the conference, even if it is still in draft form. This will allow us to check it on the event laptop in advance, and let you know if there are any issues. Please email your final version to the event manager and bring a back-up on a usb stick.
What aspect ratio should my slides be?
Please, select ‘standard’ in Microsoft office – the aspect ratio is 4:3
What time do I need to arrive before my presentation?
Please, arrive at the break before you are due to speak, e.g. if you are due to speak at 4pm, please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and do a rehearsal of your presentation.
Is there a speakers’ green room?
No, we find our speakers enjoy networking with delegates and other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to do some work or make calls.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.
What is your cancellation/refund policy for paid invoices?
A full refund less $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date; refunds will not be available after this date
Can I pay half now and half at a later date?
We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at [email protected]
My credit card was charged with a foreign transaction fee, how do I get that amount paid for?
Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.
I paid for my registration, does it include my hotel stay at the venue?
Registration fees include attendance, luncheon and all course materials. It doesnt include accommodations or transportation to and from the conference.
When is booth set-up and tear-down?
Set up is usually the night before the event, or before registration opens on day 1. You will have received a logistics package from your event manager with more details. If you’ve not received this, please contact customer care on [email protected] so they can connect you to the event manager
When will I know my booth number?
You will receive this 1 week before the event, from your event manager.
I want to distribute handouts, can you make that happen?
Yes! Please give them to the event manager when you arrive for set-up. If you want to distribute an electronic handout please send this to your event manager at your earliest convenience.
EVENT
Which meals are included?
Breakfast, lunch and morning and afternoon breaks are provided at the conference, served in the exhibition hall
Is there parking?
Yes, contact our customer care team for more details at [email protected]
Can I send a replacement delegate if I can’t attend at the last minute?
Absolutely! Please contact our customer care team at [email protected] at your earliest convenience to let them know to have a badge ready for your colleague
I have special meal requirements, who do I contact?
Please contact our customer care team on [email protected] so they can liaise with the venue to ensure you are taken care of
When will the presentations be available, and how do I get them?
Presentations will be available during the conference, shortly after the presentation has taken place. You will receive an email from our customer care team with the login details. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.
SPEAKERS
Can I stay for the whole conference?
Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!
When is my presentation due?
Please, send your presentation to us 2 weeks before the conference, even if it is still in draft form. This will allow us to check it on the event laptop in advance, and let you know if there are any issues. Please email your final version to the event manager and bring a back-up on a usb stick.
What aspect ratio should my slides be?
Please, select ‘standard’ in Microsoft office – the aspect ratio is 4:3
What time do I need to arrive before my presentation?
Please, arrive at the break before you are due to speak, e.g. if you are due to speak at 4pm, please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and do a rehearsal of your presentation.
Is there a speakers’ green room?
No, we find our speakers enjoy networking with delegates and other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to do some work or make calls.
PAYMENT
What forms of payment do you accept?
We accept Visa, MasterCard, American Express Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.
What is your cancellation/refund policy for paid invoices?
A full refund less $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date; refunds will not be available after this date
Can I pay half now and half at a later date?
We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at [email protected]
My credit card was charged with a foreign transaction fee, how do I get that amount paid for?
Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.
I paid for my registration, does it include my hotel stay at the venue?
Registration fees include attendance, luncheon and all course materials. It doesnt include accommodations or transportation to and from the conference.
SPONSORS
When is booth set-up and tear-down?
Set up is usually the night before the event, or before registration opens on day 1. You will have received a logistics package from your event manager with more details. If you’ve not received this, please contact customer care on [email protected] so they can connect you to the event manager
When will I know my booth number?
You will receive this 1 week before the event, from your event manager.
I want to distribute handouts, can you make that happen?
Yes! Please give them to the event manager when you arrive for set-up. If you want to distribute an electronic handout please send this to your event manager at your earliest convenience.