Boaz Maor is a serial start-up executive with a passion for Customer Success. He currently acts as the Chief Customer Officer at talech, a U.S.Bank company where he brings over 25 years of experience in a wide range of organizations from software to logistics to services.
Considered one of the early executives to help drive the development of the Customer Success function, Boaz is a frequent speaker, writer, and presenter at conferences and events. Most recently, he won the “Innovator of the Year” award at CS-100. Before talech, Boaz served as SVP Customer Success at OpenGov and prior to that he found and led the Customer Success team at Mashery (acquired by Intel). Before that, Boaz held customer success executive positions at newScale (acquired by Cisco) and FreeMarkets (IPO and then Acquired by Ariba). Boaz holds an MBA with honors from Carnegie Mellon University.
Day 1: May 18, 2021
Day 2: May 19, 2021
2:30 pm
2:30 pm
Panel: Customer Journeys
Map Your Customers’ Journeys to Better Support and Retain Them
Understanding the customer life cycle is key to knowing exactly when and how to support your customers. Perfect your customer journey mapping to drive retention and capitalize on valuable upsell and cross-sell opportunities. Find solutions to:
- Define the stages of your customer’s annual life cycle
- Connect with your customer in meaningful ways before the renewal period arrives
- Identify behavioral triggers that indicate your customer requires support before they have to ask
Take away practical insights to standardize journey maps at your company.
