Chase Zenger is an experienced Customer Success and Customer Experience professional with a passion for Behavioral Design and Behavioral Economics. He currently serves as the Chief of Staff to the Chief Customer Officer at Box, the $2B Content Cloud Leder. While at Box, he has also served as Head of Customer Experience and Advocacy as well as Global Head of Scaled Customer Success. Prior to Box, Chase spent several years helping organizations design, measure, and deliver great customer experiences both as an Enterprise Customer Success Manager at Qualtrics and as a consultant with PwC’s Customer Experience Design practice.
Day 1: May 18, 2021
11:30 am
11:30 am
C-Suite Panel: Exclusive Insights
Enhance Your Customer Success Program with Best Practices from Industry Leaders
In a world of constantly changing customer expectations, customer success leaders are tasked with developing plans to help clients succeed. Leverage exclusive insights into customer success strategies from leaders at the forefront of the field. Discover the key to:
- Developing overarching customer success strategies
- Fostering collaboration across departments
- Building support for customer success resulting in customer loyalty
Develop a strategic action plan to make your customer success program impactful.
Day 2: May 19, 2021
