Jackie Mullen is a Senior Manager of Customer Success Strategy at Juniper Networks. She introduces new programs and tools to make Juniper more data-driven, proactive, and outcomes-focused. Before joining Juniper, Jackie was a Customer Success Strategy Consultant at Valuize Consulting, where she specialized in designing and implementing scalable customer success workflows and creating success metrics for the new workflows. And prior to Valuize Consulting, she led customer success for Avaya’s cloud business unit. Jackie enjoys staying active, exploring new restaurants, traveling with her husband, and playing with her dog in her spare time.
Day 1: May 18, 2021
2:00 pm
2:00 pm
Panel: Customer Success Operations
Focus on Customer Success Operations for a Better Customer Success Journey
Customer success ops is responsible for executing customer success strategies. Develop a detailed understanding of its function, why it is important, and how to do it right. Source specific insights to:
- Implement customer success KPIs
- Utilize change management strategies to succeed
- Build brand advocacy
Leverage customer success ops to accelerate your customer success program.
Day 2: May 19, 2021
