Matt Edwards is the VP of Customer Success, Delivery, and Services at Cobalt, a Pentesting as a Service company. Matt brings a unique perspective to Customer Success having built CS organizations across many industries and company stages. Whether it be reducing churn to single digits, doubling bookings, or creating a customer base of raving fans, Matt’s approach centers on team building, enablement, culture, and curiosity
Day 1: May 18, 2021
Day 2: May 19, 2021
12:30 pm
12:30 pm
Panel Discussion: Employee Needs
Understand What Employees Want to Strengthen Your CS Team
To get the most out of your customer success team, you need to exceed their expectations. Enhance your overall customer success delivery by understanding your CS team’s wants and needs. Gain valuable insights to:
- Determine what employees are looking for in their workplace
- Cater to differing needs across various employee demographics
- Develop a strategy to meet employee expectations
Enhance your customer success program by supporting the needs of your team.
