Mike is the Vice President, Global Head of Customer Success & Support at Mitek – partnering with customers and partners to achieve their business objectives through optimal use of Mitek products. Mitek’s Global Customer Success and Support drives long-lasting relationships, and evangelizes the customer and partner perspective within Mitek. With over a decade of experience in SaaS/Customer Success (CallidusCloud and Oracle), Mike has worked with some of the largest brands around the globe.
Day 1: May 18, 2021
Day 2: May 19, 2021
2:30 pm
2:30 pm
Panel: Customer Journeys
Map Your Customers’ Journeys to Better Support and Retain Them
Understanding the customer life cycle is key to knowing exactly when and how to support your customers. Perfect your customer journey mapping to drive retention and capitalize on valuable upsell and cross-sell opportunities. Find solutions to:
- Define the stages of your customer’s annual life cycle
- Connect with your customer in meaningful ways before the renewal period arrives
- Identify behavioral triggers that indicate your customer requires support before they have to ask
Take away practical insights to standardize journey maps at your company.
