Elizabeth – last name pronounced “Sway” – serves as Head of Customer Success, Americas for Blue Prism, where her team empowers customers to make the most of their digital workforce to deliver successful business outcomes.
A veteran of the software world, Elizabeth spent the past 15 years driving adoption and helping clients maximize value by empowering teams dedicated to customer success. A certified project management professional and Lean Six Sigma yellow belt, Elizabeth lives in Austin, TX with her husband and two mostly delightful children.
Day 1: May 18, 2021
Day 2: May 19, 2021
12:30 pm
12:30 pm
Panel Discussion: Employee Needs
Understand What Employees Want to Strengthen Your CS Team
To get the most out of your customer success team, you need to exceed their expectations. Enhance your overall customer success delivery by understanding your CS team’s wants and needs. Gain valuable insights to:
- Determine what employees are looking for in their workplace
- Cater to differing needs across various employee demographics
- Develop a strategy to meet employee expectations
Enhance your customer success program by supporting the needs of your team.
