Jill Favro Sawatzky is the Vice President of Customer Success & Advocacy at Commvault. Commvault is a worldwide leader in delivering data readiness. Commvault’s intelligent data management solutions work on-prem and in the cloud, allowing you to store, protect, manage, and use your data. Jill is responsible for maximizing adoption, value, and customer experience for Commvault customers globally. Prior to joining Commvault, Jill was the VP of Customer Success at PROS, Director of Customer Success at Citrix, and the Program Director of Customer Success at IBM.
Day 1: May 18, 2021
Day 2: May 19, 2021
12:00 pm
12:00 pm
PANEL: DRIVING A CULTURE OF CUSTOMER SUCCESS
Adopt Customer Success Principles Across the Organization
Customer success shouldn’t be the domain of a single department. Ensure the success of your customers by making customer success a priority for your entire organization. Source strategies to:
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
Build a customer-centric organizational culture to improve your customers’ experience and achieve their desired outcomes.
