Bradley is the Head of Customer Success and Expansion at Deel. Bradley is responsible for building, managing, and scaling a global team of Customer Success Managers across North America, Latin America, and EMEA region.
Prior to Deel, Bradley has been building and cultivating new Customer Success department for multiple companies, most recently at Lever as their founding member of Toronto leadership team to build Lever’s regional Customer Success team.
Bradley holds an MBA and Bachelor of Applied Science degree in computer engineering from The University of Toronto
Bradley was listed by LinkedIn as a top Canadian Customer Success Leader.
Day 1: May 18, 2021
Day 2: May 19, 2021
12:00 pm
12:00 pm
PANEL: DRIVING A CULTURE OF CUSTOMER SUCCESS
Adopt Customer Success Principles Across the Organization
Customer success shouldn’t be the domain of a single department. Ensure the success of your customers by making customer success a priority for your entire organization. Source strategies to:
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
Build a customer-centric organizational culture to improve your customers’ experience and achieve their desired outcomes.
