Abhinav has 15+ years’ experience in designing and transforming services organizations. He is a veteran of the enterprise software and services space and has held multiple roles – consulting, professional services and customer success. Abhinav has helped companies like HP, NetSuite, PTC and UKG build and execute strategies to foster long term partnerships with their customers and drive business value in a seamless and delightful way. He is passionate about travel, tennis, photography and yoga.
Day 1: May 18, 2021
2:00 pm
2:00 pm
Panel: Customer Success Operations
Focus on Customer Success Operations for a Better Customer Success Journey
Customer success ops is responsible for executing customer success strategies. Develop a detailed understanding of its function, why it is important, and how to do it right. Source specific insights to:
- Implement customer success KPIs
- Utilize change management strategies to succeed
- Build brand advocacy
Leverage customer success ops to accelerate your customer success program.
Day 2: May 19, 2021
