As a Customer Success leader, Gabe has built, scaled, and led the integration of Customer Success people, processes, and technology to drive global growth within the SaaS and services environment. He currently leads the Global Customer Success Enablement organization at Clarivate, responsible for Digital Customer Success and the technology, supporting processes, industry best practices, and training and development for the growth and success of regional CS team. Gabe holds a Bachelor of Arts in Psychology, a Master of Business Administration (MBA), and is a Certified Project Management Professional (PMP).
Day 1: May 18, 2021
Day 2: May 19, 2021
12:00 pm
12:00 pm
PANEL: DRIVING A CULTURE OF CUSTOMER SUCCESS
Adopt Customer Success Principles Across the Organization
Customer success shouldn’t be the domain of a single department. Ensure the success of your customers by making customer success a priority for your entire organization. Source strategies to:
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
● Convey the benefits of customer success to sales, marketing, and other departments
● Guide other departments to improve the success of customers using your products
● Ensure there are clear roles and responsibilities for managing customer success across departments
Build a customer-centric organizational culture to improve your customers’ experience and achieve their desired outcomes.
