Lauren Costella is a change agent, communicator, passionate leader for Customer Success. She serves as Vice President of Customer Success forGoodTime.io; immediately prior she was Vice President of Customer Success for Medrio. She serves as an advisor for The Success League, an original founder and board member for the Customer Success Leadership Network, and an active participant in the larger CS community through speaking engagements, webinars, blogging opportunities, podcasts, and more. Prior to being in Tech, Lauren served as an advisor to the Undersecretary of Defense at the Pentagon for the Obama administration. Lauren has her MA and BA from Stanford University, was a former 2-time US National Champion in swimming, and enjoys staying active in the Bay Area
Day 1: May 18, 2021
Day 2: May 19, 2021
12:30 pm
12:30 pm
Panel Discussion: Employee Needs
Understand What Employees Want to Strengthen Your CS Team
To get the most out of your customer success team, you need to exceed their expectations. Enhance your overall customer success delivery by understanding your CS team’s wants and needs. Gain valuable insights to:
- Determine what employees are looking for in their workplace
- Cater to differing needs across various employee demographics
- Develop a strategy to meet employee expectations
Enhance your customer success program by supporting the needs of your team.
