Jennifer brings a wealth of experience in the software industry, focused on customer success and service delivery. She loves working with teams of creative, demanding technical professionals to drive high quality customer experiences through engagement and adoption. Prior to Appen, Jennifer was at ALICE Technologies, an AI driven construction simulation and optimization platform, where she led the Customer Success team. And before ALICE, Jennifer worked at Oracle as part of the Construction & Engineering Global Business Unit, where she held a number of different roles, including starting the Customer Success function and leading the Service and Support integration activities for 5 acquisitions.
Day 1: May 18, 2021
Day 2: May 19, 2021
2:30 pm
2:30 pm
Panel: Customer Journeys
Map Your Customers’ Journeys to Better Support and Retain Them
Understanding the customer life cycle is key to knowing exactly when and how to support your customers. Perfect your customer journey mapping to drive retention and capitalize on valuable upsell and cross-sell opportunities. Find solutions to:
- Define the stages of your customer’s annual life cycle
- Connect with your customer in meaningful ways before the renewal period arrives
- Identify behavioral triggers that indicate your customer requires support before they have to ask
Take away practical insights to standardize journey maps at your company.
